Compliments & Complaints

20 February 2012

Nehemiah UCHA encourages your feedback and it is important to us that we provide a quality service that satisfies all our customers.

We welcome your compliments, please tell us when we have done something well so we can continue to build on and improve our
performance.

We work hard to deliver high quality services to our customers, but occasionally things go wrong, and you are dissatisfied with the Association or one of our contractors.

Please tell us so we can put the matter right and avoid making similar mistakes.

Compliments

If the compliment refers to an individual member of staff or contractor, they are given a copy of the compliment. We will contact you within 5 days to thank you for taking the time to compliment us. All compliments are reported to the Operations Committee quarterly.