How to report a repair and make appointments

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During office opening times Monday to Friday 9am to 5.00 pm customers should report all repairs to the RepairLine Number

From a landline: FREEPHONE 0800 849 1400

From a mobile: 03030 30 1000*

Please note, you cannot send text messages to the mobile Repair Line number

Tenants should also advise the RepairLine if they cannot keep an appointment with the contractor.

You can report Emergency out of hours repairs on

From a landline: FREEPHONE 0800 849 1400

From a mobile: 03030 30 1000*

Please note, you cannot send text messages to the mobile Repair Line number

An Out of Hours emergency repair is a repair which cannot wait to be reported the following day as there is danger or risk to life or limb or a serious structural damage to your home.

Examples of out of hours emergency repairs may include major leaks, loss of electricity, or no heating.


*Calls to 03030 numbers cost the same as a normal land line number (even from a mobile), or are completely free if the caller has free minutes within their mobile phone tariff