The Nehemiah UCHA service standards booklet set out how we plan to maintain and improve our services going forward and the booklet tells you what to expect from us in terms of customer care, maintenance, management and dealing with issues such as anti social behaviour.

We don't believe in standing still, so each year we'll review the standards, set ourselves new targets and feedback how we're progressing.

Our service standards booklet is available to download or, if you would prefer a paper copy, please contact your housing officer or Lucy Hales Director of Housing and Care Services on 0121 358 0966