The joint scrutiny panel is made up of customers from 4 small housing providers which includes Nehemiah, Harborne Parish Lands Charity, CHADD and Rotary. The panel carry out service reviews to drive improvements.
In carrying out a review they consider a variety of information such as policies, procedures and performance information. They also consider the opinions of staff and customers. The information is then collated into a report with recommendations for where service improvements can be achieved. The panel then meet with senior management and committee members to present the report and regularly follow up on the progress of the recommended actions.
You can read the scrutiny panel's reports and more information here
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