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FAQ

We are here to help ensure you can live comfortably, safely and happily in your Nehemiah home.

If you have any questions regarding your tenancy or home, take a look at our FAQs below or get in touch with us by emailing contact@nehemiah.co.uk or by calling us on 0121 358 0966.

All your rights and responsibilities as our tenant are set out in your tenancy agreement.

As a guide, you are responsible for paying your rent on time, being considerate to your neighbours, allowing access for safety checks and repairs, keeping your home in good order, and keeping all shared areas free from obstructions. For more information download these leaflets.

Nehemiah Housing Summary of Tenants Rights and ObligationsDownload
Nehemiah Housing Tenant Handbook 2022Download

Most of the time, you can, although there are certain conditions that need to be met. See our Home Exchange page for more details.

No, you need to have cleared your debt before you can apply for an exchange or transfer.

If you die and your daughter or son has been living with you for at least 12 months then we would consider passing your tenancy to your son or daughter.

Not normally, no. But if you want to add someone to your tenancy as a household member, please email or call us so we can add their details to our paperwork.

Yes, you can. Get in touch with us by emailing contact@nehemiah.co.uk or by calling us on 0121 358 0966 and we will help you to do this.

Yes, you can, provided that the number of occupants in your home is still below the maximum number in your tenancy agreement and you receive written permission from us.

You need to give 4 weeks notice in writing to us. Our address details can be found here

Don not worry – get in touch with us and we will give you another copy of your tenancy agreement. Email contact@nehemiah.co.uk or telephone 0121 358 0966.

We can provide you with additional keys for a small charge. Email contact@nehemiah.co.uk or telephone 0121 358 0966.

Yes, you can. However, you need our permission first as well as any necessary planning permission that might be needed.

Nehemiah Housing Tenant Handbook 2022Download

Nehemiah recognises that keeping pets can offer significant benefits to their owners, however irresponsible ownership can cause nuisance and affect the quality of life of others living nearby.
You do not need to ask Nehemiah for permission to keep a pet. However, we do not allow you to keep any dogs that are banned by law.

Tenants are responsible for the health and welfare of their animals and must ensure that their property size is sufficient for the number and type of pets that they have. Please refer to our pet policy that can be found on our website nehemiah.co.uk under policies.

Customers living in a young parent scheme will not be allowed to keep a dog or a cat because of the possible risk to the babies and young children that live at the property.

Customers living in retirement living flats will be allowed to have one small dog or a cat.
Pets will not be allowed to wander corridors or hallways. Dogs must be walked away from the scheme.
Cats must be provided with a litter tray. All pets must be house trained.
Customers will be asked to give the scheme manager or support worker information of another person willing to take care of their pet in the event of hospital admission an inability to look after the pet.

Where a customer starts to have trouble looking after their pet the scheme manager or support worker will access advice and assistance from voluntary organisations such as the Cinnamon Trust that operate a network of dog walkers and foster carers across the UK for the elderly and the terminally ill.

Nehemiah Housing Pet PolicyDownload

To find out who your local councillor is please visit https://www.gov.uk/find-your-local-councillors and enter your postcode.

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